WORKING PROCEDURE 

• We maintain a meticulous approach to tracking every shipment, maintaining close communication with each supplier to ascertain the cargo's readiness date.
• Upon receiving instructions from our customers, we promptly proceed to make bookings for transportation, whether by air or sea, in accordance with their preferences and requirements. For shipments requiring consolidation, we expertly handle both Less than Container Load (LCL) and Full Container Load (FCL) arrangements.
• Following the booking of transportation, we promptly provide our customers with detailed information regarding their bookings, including relevant specifics such as shipment details, scheduled departure and arrival times, and any additional instructions. We then await confirmation from our customers to ensure that the booking aligns perfectly with their expectations and requirements.
• To mitigate the risk of delays, we maintain proactive communication with our suppliers to ensure that loading arrangements are made according to schedule. Our dedicated team follows up diligently with suppliers, confirming that loading activities are executed promptly and efficiently.
• Prioritizing transparency and accountability, we adhere to a stringent protocol regarding cargo integrity. In the event of any damage detected before loading, our team promptly documents the condition with photographic evidence.
• We maintain vigilant oversight of vessel schedules to ensure timely transportation of our customers' cargo. In the event of any delays or changes to the booked schedule, our team immediately notifies the customer.
• Once the vessel has departed, our Operations staff diligently prepare and dispatch the necessary documentation to our customers. This includes:

1. Bill of Lading (B/L)
2. Commercial Invoice
3. Packing List

• Upon completion of the necessary documentation, we promptly issue the freight invoice to the customs broker. This invoice serves as a vital component in the preparation of the draft import entry by the broker.
• Once the necessary documentation is prepared and verified, we release the Delivery Order (D/O) to the customs broker.
• Our team diligently follows up on the status of cargo unstuffing and promptly communicates any updates to the customs broker.
• Upon customer request, we diligently compile and provide comprehensive weekly or monthly reports detailing various aspects of their logistics operations. These reports can include key performance indicators, shipment status updates, transit times, compliance metrics, and any other relevant information tailored to the customer's specific requirements.